POLICY FOR RETURNS AND EXCHANGE
VERY IMPORTANT!!!! PLEASE MEASURE YOURSELF AGAINST OUR SIZE CHARTS!!! MOST DRESSES ARE SMALLERTHAN REGULAR SIZING,, THE CLOSER YOU ORDER YOUR GOWN TO YOUR MEASUREMENTS, THE BETTER FIT AND LESS ALTERATIONS YOU WILL NEED!!!!! WE HAVE A GENEROUS 4INCH SEAM ALLOWANCE FOR EASY ALTERATIONS
Every Bride dreams of that one special gown, to make her very special day a fairytale come true, thats why at Roberts Bridal we will do everything we can to make that dream come true with the least amount of stress and worry for the bride and her party. (Local Residents of the East Mountain and Albuquerque Area can request Local Pick UP and Delivery and also Local Return and Exchange.
MY SUPPLIER NO LONGER ALLOWS ME TO EXCHANGE THE DRESSES. I WILL CONTINUE TO EXCHANGE THE DRESSES AFTER UP TO 5 DAYS YOU RECIEVE IT BUT PLEASE BE CONSIDERATE AND MAKE SURE ITS THE DRESS YOU WANT IN THE SIZE ACCORDING TO YOUR MEASUREMENTS!!!!!
I OFFER A 5 DAY MONEY BACK GUARANTEE ON YOUR GOWN AS LONG AS #1 ITS NOT A CUSTOM ORDERED DRESS (SPECIAL MADE AT YOUR REQUEST) #2 YOU HAVE NOT ALTERED IT IN ANYWAY.#3 IT DOES NOT SHOW ANY SIGNS OF WEAR, SOILING OR SWEAT STAINS, FOOD , OR DIRT.
YOU ARE RESPONSIBLE FOR ALL SHIPPING AND HANDLING FEES FOR RETURNS AND EXCHANGES!!!!!
ALL REFUNDS SUBJECT TO BRIDAL OWNERS DISCRETION ON GOWNS THAT ARE RETURNED IN POOR CONDITION.
WHEN YOU RECIEVE AND TRY ON YOUR GOWN PLEASE BE CAREFUL, MAKE SURE YOU TRY IT ON IN A CLEAN AREA AWAY FROM FOOD AND DRINK ITEMS. DIRT AND DUST.
MAY I SUGGEST WHEN YOU RECIEVE YOUR GOWN PLEASE HANG IT UP IMMEDIETLY AND COVER WITH PLASTIC UNTIL YOU TRY IT ON. OR PURCHASE A BRIDAL BAG TO PROTECT IT.
I truly want your purchasing experience to be everything that you hoped for and you have my pledge that I will do EVERYTHING possible to make your online purchase of your gown, smooth easy and enjoyable for you and your bridal party.
PAYMENT POLICIES
PAYMENTS: ALL ORDERS MUST BE PAID IN FULL BEFORE BEING SHIPPED TO YOU!
I accept Credit Cards,and Debit Cards thru Pay Pal.
Checks, and Money Orders: You must use only Postal Money Orders or Pay Pal to purchase and recieve your gown or bridal items. To recieve your gown with in 10 to 14 days for stocked items, Special Order and non stocked items can take from 8 to 10 weeks for delivery. Please contact me by email for estimated delivery times on your order.
Bank Checks, Drafts and Cashiers Checks, and non postal Money Orders will take 30 days to process and rush payments are not available on these payments. Personal Checks will be held for 8 to 10 weeks for processing. (Sorry been burned to many times) Absolutely NO rush orders on a personal check! A 100.00 service charge will be added to any bounced personal check or money order.
Larger Sizes or Special Orders please see additional fees on site for larger sizes or sizes 28+, Rush Orders add $100. Please Remember when your ordering a gown please order as soon as
